Shipping policy
Shipping Policy
Here's how we process, ship and deliver your orders.
Order Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Methods
We ship orders within the United Kingdom using Royal Mail Tracked delivery. A tracking number is provided once your order has been dispatched.
Estimated Delivery Times
After dispatch, delivery within the UK typically takes up to 5 business days, depending on your location. Delivery times are estimates and may vary during busy periods.
Order Tracking
Once your order ships, you'll receive an email with a tracking link so you can follow your parcel until it arrives.
International Shipping
At this time, Chelven UK ships within the United Kingdom only. If international shipping becomes available, this policy will be updated.
Delivery Problems
If your order is delayed, lost or arrives damaged, please contact us at help@chelven.co.uk and we'll do our best to resolve it quickly.
For shipping questions, email help@chelven.co.uk.