Privacy policy
Privacy Policy
We respect your privacy. This policy explains what information we collect, how we use it, and the rights you have over your data.
What We Collect and Why
When you visit our store or place an order, we may collect:
- Order information — name, billing and shipping address, email, phone number and payment details, so we can process and deliver your order.
- Account information — details you provide if you create an account.
- Device and usage data — IP address, browser type and pages visited, collected automatically to help us improve our store.
How We Store and Protect Your Data
Your data is stored securely on our e-commerce platform (Shopify) and is protected using industry-standard security measures, including encryption of payment information. We retain your data only for as long as necessary to fulfil the purposes described here or to comply with legal obligations.
Cookies and Tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our store. You can manage or disable cookies through your browser settings, though some features may not work correctly if you do.
Sharing With Third Parties
We share your information only with trusted service providers who help us run our business, such as our payment processor, shipping carriers and analytics tools. We do not sell your personal data. We may also disclose information when required by law.
Your Rights
You have the right to access, correct or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
For privacy questions or requests, email help@chelven.co.uk.